Case Manager/Community Educator

Date October 30, 2023
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Position Title:  Case Manager/Community Educator

Date Modified:  July 2023

FLSA Classification:  Non-Exempt

Reports to:  Director of Family & Youth Programs

Schedule:  Full-Time (40 hour/week), with some flexibility in scheduling to include some evening and weekend work, including one evening shift per week when evening programs are operating

Position Purpose: Provides direct comprehensive case management for Mercy Center program participants and also coordinates educational workshops for community members.


  • Provide social services case management, advocacy and referrals for Mercy Center program participants regarding issues such as housing, public benefits, domestic violence, child protective services, taxes, immigration, and children’s educational issues
  • Accept referrals from staff of other Mercy Center programs and work collaboratively to ensure that participants’ ongoing needs are met
  • Coordinate Mercy Center program outreach activities, i.e. organize and lead distribution of fall, winter and spring promotional materials
  • Coordinate community education workshops and events, including presenting workshops, recruiting outside presenters and developing relationships with other service providers
  • Serve as liaison with other social service agencies and Mott Haven Community Partnership
  • Develop and help maintain Mercy Center’s presence in the community
  • Compile and analyze program data and reports
  • Provide information needed by Development department for funding proposals
  • Perform other duties as assigned by supervisor


  • Master’s degree in social work plus three years of community case management – OR – Bachelor’s degree in social work plus six years of community case management
  • Ability to communicate effectively with Mercy Center’s staff, participants,  external organizations and community stakeholders
  • Fluency and literacy in English and Spanish required
  • Experience working with the immigrant community preferred
  • Familiarity and knowledge of Latino culture and the immigrant experience preferred
  • Strong organizational, communication, and interpersonal skills
  • Ability to multitask and use self-initiative
  • Computer literacy required, including competence in Microsoft Office and ability to navigate the internet

Physical Requirements and Work Environment:

  • Generally works in standard office and program space conditions and climate
  • May work at a desk and computer for extended periods of time

To Apply: Please submit resume and cover letter here by November 8, 2023

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